Director, Customer Service
$100,000–$120,000 year
Remote · Lehi, Utah, United States or New York City, New York, United States
Lehi, Utah, United States or New York City, New York, United StatesRemoteFull Time$100,000–$120,000 yearMid LevelBachelors DegreeUnknown
Type
Full Time
Level
Mid Level
Education
Bachelors Degree
Company size
Unknown
Job Summary
Join Nature's Sunshine as the Director of Global Customer Support, where you'll spearhead customer-centric strategies and lead a high-performing team across multiple locations. Your expertise in operational excellence and digital transformation will enhance customer experiences and drive loyalty.
Required Qualifications
- Bachelor's degree in business, marketing, or a related field (or equivalent experience)
- 8-10+ years of progressive experience in customer support leadership roles, focusing on global operations
- Proven track record of building and leading high-performing customer support teams
- Strong understanding of contact center technologies, CRM systems, and workforce management tools
- Experience leading digital transformation initiatives
- Excellent communication, interpersonal, and problem-solving skills
- Ability to think strategically, analyze data, and make data-driven decisions
- Demonstrated ability to build strong relationships and collaborate effectively with cross-functional teams
- A passion for customer service and a commitment to delivering exceptional customer experiences
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