Director, Customer Identity and Access Management
On-siteWinnipeg, Manitoba, Canada
Winnipeg, Manitoba, CanadaOn-siteFull TimeSenior Level
Full TimeSenior Level
Job Summary
Oversee product roadmaps and solution architecture for CIAM and DAG portfolios, leading cross-functional teams to design, build, and operate secure access solutions. Collaborate with stakeholders to establish data standards, enforce authentication controls, and ensure compliance with regulations like GDPR and CCPA. Drive innovation through prototyping, automation, and operational engineering improvements to accelerate delivery and reduce failure rates. Manage risk, maintain observability for incident triage, and implement agile methodologies to support digital modernization. Recruit, develop, and retain top talent while building trusted relationships with internal and external partners to deliver frictionless, secure customer experiences.
Required Qualifications
- Post-secondary degree/diploma in business or computer science or an equivalent combination of training and experience
- 10+ years experience in Customer Identity and Access Management (CIAM)
- 4+ years experience in Data Security domains
- at least 3+ years in leadership role
- Strong knowledge of CIAM principles
- customer data security
- regulatory requirements in the financial industry
- Solid background in engineering and operating CIAM and DAG solutions
- Solid experience with implementing capabilities to manage access to unstructured data in various Cloud providers such as Azure, AWS, GCP, O365 and on-prem fileshares
- Strong knowledge and hands-on experience with SSO/MFA
- SAML
- .OAuth
- WS-FED
- OIDC
- Kerberos
- LDAP
- NTLM
- FIDO
- Strong knowledge and hands-on experience with implementing Data discovery
- data classification
- data access certifications
- data access policies/violations
- DSPM capabilities in a complex organization
- In-depth knowledge of data governance frameworks
- best practices
- industry standards
- Strong understanding of data privacy and protection regulations
- Experience with implementing data access processes
- authorization frameworks
- appropriate access to sensitive and confidential data
- Experience with conducting proactive regular assessments to identify and address data access vulnerabilities
- Track record for leading IAM transformational initiatives in sophisticated environments
- Experience with providing tailored user experience for various Customer Personas
- their corresponding customer journeys
- Authentication/MFA flows
- Experience with driving frictionless, omni-channel and secure digital experiences for customers
- Strong hands-on experience with implementing CIAM use cases around registration
- enrollment
- login
- SSO/MFA
- Authorization
- Delegated Administration
- Knowledge and exposure to latest use cases around Digital fraud
- adaptive MFA
- authorization
- identity proofing
- passwordless authentication
- Strong presentation, communication and written skills
- experience with interfacing with various committees, stakeholders and executives are required
- Strong consulting skills
- ability to create a win - win outcome
- Experience with developing and implementing Key Risk Indicators (KRI)
- Key Performance Indicators (KPI) for IAM service offerings
- Ability to adapt to a fast-moving technology landscape
- keep pace with latest thinking and new technologies
- Track record of building and effectively managing large and diverse teams
- putting the appropriate processes and infrastructure in place to drive growth
- Demonstrate ability to formulate high level strategy
- convert it into a tactical plan
- execute on that plan
- Proven experience as a business-focused, credible leader in a large fast growing technology company
- Drives results and changes processes to improve performance
- creates a culture of accountability
- Has a bias to action
- Ability to use knowledge of industry, business, and systems to solve business problems
- Solid understanding of delivery enablement techniques such as automated testing
- automated deployments
- Ability to pivot and quickly change direction in response to changing priorities
- Experience coaching and mentoring technical practitioners
- Strong communication, collaboration and relationship building skills
- Proven ability to develop and maintain collaborative business relationships
Desired Qualifications
- Experience working in financial services industry will be an asset
- Relevant security certifications such as CISSP, CCSP, CISM, Cloud certifications, etc. will be an asset
- You have a unique balance of technical and leadership skills with an entrepreneurial mindset
- Proven experience in engineering & operating above IAM technologies
- Experience in product ownership
- agile
- Dev/Ops methodologies
- You demonstrate approachability, innovation and thought leadership
- You are a systems thinker
- an effective communicator
- can find balance when to be tactical vs strategic
Hiring someone like this?
Get your role in front of qualified candidates on Sorce.