Director, Customer Experience & Growth
$140,000–$160,000 year
Hybrid · Providence, Rhode Island, United States or Fall River, Massachusetts, United States
Job Summary
Director of Customer Experience (CX) & Growth driving marketplace growth and revenue across digital commerce channels. Own end-to-end CX strategy, VOC insights, and multi-channel expansion, including Amazon marketplace performance, with a focus on optimizing conversion, CLV, and customer engagement. Lead cross-functional teams to build scalable DX tools, improve NPS/CSAT, and identify new digital products and revenue streams in a hybrid role based in the Providence/Boston area (Fall River, MA also listed).
Required Qualifications
- 8+ years in eCommerce, Marketplace, Digital Commerce, Customer Experience, or Growth
- Proven success owning marketplace revenue (Amazon preferred) or eCommerce channels
- Strong experience in customer analytics, VOC, and data-driven growth strategy
- Demonstrated ability to drive revenue, retention, and customer engagement
- Experience leading cross-functional teams across Ecommerce, Product, Marketing, and Operations
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