Director, Customer Analytics
$135,000–$155,000 year
Hybrid · San Francisco, California, United States
Job Summary
Lead analytics delivery across distributed onshore and offshore teams; serve as a strategic thought partner to client stakeholders across analytics, CRM, marketing, media, customer experience, and business strategy; translate complex customer, transactional, and marketing datasets into actionable business insights and growth recommendations; design and guide experimentation frameworks including A/B testing and incrementality measurement; apply statistical and causal measurement methodologies to evaluate marketing effectiveness and personalization; manage and mentor analytics teams and lead client-facing engagements with senior stakeholders; contribute to scalable reporting and decision-support frameworks and identify opportunities to expand analytics solutions within existing client relationships.
Required Qualifications
- 6+ years of experience in analytics, customer intelligence, marketing analytics, consulting, data science, or related fields
- Strong understanding of customer analytics and measurement methodologies including segmentation, experimentation, churn analysis, customer lifetime value, campaign analytics, and personalization measurement
- Experience designing and evaluating A/B tests, holdout frameworks, test-control methodologies, and incrementality measurement approaches
- Experience supporting experimentation, personalization, or marketing effectiveness initiatives at scale
- Proficiency in Python, SQL, and modern analytics environments such as AWS, Azure, or Google BigQuery
- Experience with data visualization tools such as Tableau or Power BI
- Experience leading client-facing analytics engagements and managing senior stakeholder relationships
- Excellent communication and presentation skills with the ability to communicate effectively with both technical and business stakeholders
- Experience working across cross-functional and global delivery teams
- Location: California, with hybrid on-site at client location
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