Director, Crisis Management

The Director will lead the enterprise all-hazards Crisis Management program for the Canada segment, directing the Crisis Management team in emergency response and incident management. Responsibilities include developing, implementing, and maintaining Incident Management and Emergency Response Plans, establishing governance and reporting for the first line of defense, conducting annual training and exercises for a senior audience, monitoring procedure effectiveness during incidents, and ensuring policy compliance across Canadian IM/ER plans. The role acts as the liaison between first and second line defense, interfaces with senior executives and external partners (e.g., Great-West Lifeco), and works to minimize risk to the business. Requires strong collaboration, communications, and relationship-building skills with the ability to influence senior leaders under pressure; preferred certifications include CBCP/CBCI/CEM with 5+ years in crisis management/risk planning, incident management, and leading annual exercises; 24/7 on-call availability and hybrid work arrangements are supported. The position offers a base salary in the range of $135,100–$175,200 with additional compensation components and full-time or permanent employment status in Canada Life’s Canada operations.