Director, Creative Services - Mark & Graham
$148,000–$176,000 year
On-siteSan Francisco, California, United States
Job Summary
Lead the digital creative team, overseeing daily deliverables across site, email, paid marketing, and other digital channels. Partner with cross-functional leads to concept seasonal campaign strategies, ensuring narrative direction cascades from brief to final execution. Manage and mentor direct reports while guiding the team on strategic initiatives like seasonal site strategy and content hierarchy. Oversee photography execution and video capture scaling in partnership with the Photo Art Director, and manage seasonal photo budgets for executive approval. Scale project management tools such as Airtable and EDAM, and drive broader adoption of AI-enabled tools to improve workflow efficiency. Ensure brand consistency across all customer touchpoints while evolving layouts and creative direction to strengthen standards.
Required Qualifications
- 6–8+ years of design and creative leadership experience
- Experience leading creative teams across digital design, content, photography, and/or campaign development
- Strong portfolio showcasing retail-focused 360 campaign work, including digital, editorial, photography, social, and video
- Strong understanding of digital design best practices across e-commerce, email, paid marketing, and social channels
- Experience providing creative direction for photography and video; on-set experience
- Proficiency in Adobe Creative Suite, Figma, and relevant digital design tools, with the ability to coach and guide team members
- Strong understanding of creative operations, workflow management, and production timelines
- Airtable experience
- Experience with digital asset management systems; EDAM or similar DAM experience
- Ability to manage multiple priorities in a fast-paced, deadline-driven retail environment
- Strong people leadership skills, including the ability to motivate, develop, and provide clear direction to a creative team
- Collaborative mindset with the ability to build strong partnerships across merchandising, marketing, photo, copy, social, and leadership teams
- Ability to give and receive thoughtful creative feedback while maintaining strong standards for brand quality and execution
- Comfort with decision-making, prioritization, and calculated creative risk-taking
- Curiosity and adaptability around emerging creative tools and technologies, including AI-enabled tools that support concept development, content creation, and workflow efficiency
- Personal transportation
Desired Qualifications
- preferably within retail, digital agencies, media companies, or consumer brands
- experience scaling video capture on set
- experience with digital asset management systems; EDAM or similar DAM experience
- Airtable experience a plus
- on-set experience preferred
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