Director, Community & Subscriber Engagement - CNBC
$180,000–$210,000 year
Hybrid · Englewood Cliffs, New Jersey, United States
Job Summary
Director, Community & Subscriber Engagement to launch and scale CNBC’s subscriber forums at CNBC Headquarters in Englewood Cliffs, NJ. Build and lead a community team and moderator network; develop engagement strategies to drive participation, loyalty, and subscriber retention; partner with editorial and CNBC talent to host live chats, AMAs, and expert discussions; monitor community health using engagement, safety, and retention metrics; manage structure, guidelines, and moderation approach to create a trusted destination for financial conversation.
Required Qualifications
- Proven experience building and managing online communities at scale
- Demonstrated leadership experience hiring and leading high-performing teams
- Success fostering healthy digital dialogue and establishing trust & safety standards
- Strong understanding of community platforms (e.g., Reddit, Discord, proprietary forums)
- Excellent communication, collaboration, and conflict-resolution skills
- Must have unrestricted work authorization to work in the United States
Desired Qualifications
- Proven experience building and managing online communities at scale
- Demonstrated leadership experience hiring and leading high-performing teams
- Experience fostering healthy digital dialogue and establishing trust & safety standards
- Strong understanding of community platforms (e.g., Reddit, Discord, proprietary forums)
- Excellent communication, collaboration, and conflict-resolution skills
- Experience in media, finance, or subscription-based businesses (nice-to-have)
- Experience facilitating live digital events or talent-driven audience interactions (nice-to-have)
- Familiarity with moderation tools, safety workflows, and governance models (nice-to-have)
- Passion for building trusted, inclusive, and high-value communities (nice-to-have)
Additional Requirements
- Must have unrestricted work authorization to work in the United States
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