Director, Community Experience
$48,000–$67,000 year
On-siteLindenhurst, Illinois, United States
Job Summary
Lead the Community Hub's customer experience team, managing front-desk operations, rentals, and engagement while forecasting sales and analyzing revenue performance. Develop and implement customer engagement strategies to increase retention and drive a customer-centric culture, serving as the primary contact for marketing, sales, and experience initiatives. Recruit, hire, train, and mentor staff focused on delivering best-in-class service, actively managing the customer journey to elevate engagement touchpoints. Build strong relationships with customers to understand their personal objectives and stay ahead of global industry trends.
Required Qualifications
- Bachelor's degree in business administration, hospitality, operations, marketing, or equivalent
- Minimum of 4 years of related work experience, including managerial responsibilities
- Ability to work flexible hours, weekends, and/or holidays, as needed
- Top-notch verbal, written, and interpersonal communication skills
- Strong analytical and critical thinking skills
- Sound leadership ability, including motivating, coaching, and performance management
- Ability to achieve results by taking a proactive long-term view of business goals and objectives
Desired Qualifications
- Proficiency of the technology ecosystem (specifically customer data, CRM, customer engagement) preferred
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