Director, Collections Strategy & Performance
HybridMississauga, Ontario, Canada
Job Summary
Define and execute strategy for a critical part of goeasy's business, partnering across Operations, Analytics, Technology, Risk, and Compliance to drive strong results. Identify opportunities to improve customer outcomes, portfolio performance, and operational effectiveness while diagnosing complex business problems and developing practical solutions. Lead initiatives across Collections, Recoveries, Third-Party Partners, Offshore Operations, Technology, and Analytics to build better experiences and strengthen risk management and regulatory compliance practices. Develop performance frameworks, reporting, and operating rhythms that improve visibility, decision-making, and accountability. Build and improve processes that create better experiences for customers and employees, while developing high-performing teams and future leaders. Work three days onsite per week from the Mississauga office.
Required Qualifications
- 8-15 years of leadership experience in Collections, Operations, Strategy, Risk Management, Financial Services, Consulting, Analytics or a related field
- Strong analytical capabilities and the ability to turn complex information into clear business insights and recommendations
- Demonstrated experience solving ambiguous business problems and identifying the underlying drivers of performance
- Strong business judgment, curiosity, and a practical, outcomes-oriented approach
- Experience leading large-scale business improvements and transformational change
- Strong business acumen, analytical capabilities, and problem-solving skills
- Ability to connect strategy with execution and lead initiatives from analysis through implementation
- Ability to balance customer needs, business objectives, and regulatory requirements
- Must successfully pass a criminal background check
- Must successfully pass a credit check
- Must successfully pass validation of their work experience
Desired Qualifications
- Experience in Collections, call centre operations, third-party vendors, agencies, or offshore partners
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