Director, Collections Operations
On-siteGreenville, South Carolina, United States
Job Summary
Oversee the assigned operational team to ensure company goals are achieved, developing staff to meet staffing forecasts and maintaining a structure sufficient for organizational objectives. Exercise management authority over staffing, performance evaluations, promotions, and salary recommendations while monitoring productivity and customer interaction quality. Set departmental goals, coordinate work assignments, and run daily reports to optimize workflow efficiency and meet service level expectations. Partner with Information Technology, Analytics, Legal, and Compliance teams to leverage technology for process streamlining, enhance the customer experience, and ensure adherence to consumer finance laws. Drive innovative solutions to improve customer experience and build strategic alliances to maximize business opportunities.
Required Qualifications
- Minimum of bachelor's degree required
- Minimum of ten (10) years' experience in auto finance originations and/or servicing, finance operations, or a related field required
- Minimum of five (5) years' experience building and leading teams and managers required, including the ability to hire, develop, motivate and deploy human resources to build a highly engaged and high performing team
- Excellent critical thinking, problem-solving, and decision-making skills
- Demonstrated ability to establish and enhance processes and leverage technology to improve business results
- Intrinsically motivated with demonstrated ability to take initiative, identify needs, make recommendations for improvement, see recommendations through implementation, and evaluate improvements for effectiveness
- Excellent interpersonal skills: friendly and tactful with the ability to influence others, effectively manage conflict, exercise sound judgment, effectively manage highly sensitive and confidential information, interact at all levels within the organization, and build cross-functional partnerships across the business
- Strong verbal and written communication skills
- Team player that can adapt in a fast pace and changing environment
- Proficient computer skills with working knowledge of internet and standard business applications such as Microsoft Office; ability to quickly learn new computer applications as required
- Excellent organizational skills with high attention to detail and demonstrated ability to effectively establish and manage multiple conflicting priorities
- Ability to think strategically and deliver tactically
- Remain in a stationary position up to 100% of the workday
- Constantly operate a computer and other standard office equipment
- Involve application of manual skills requiring motor coordination in combination with finger dexterity
- Have close visual acuity to perform activities such as: preparing and analyzing data and figures; viewing a computer terminal; extensive reading
- Lift up to 25 pounds
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