Director, Client Success
HybridSantiago, Santiago Metropolitan, Chile
Job Summary
Lead the Client Services Southern Cone leadership team by driving post-sale operational relationships, managing new client onboarding, implementations, product adoption, and optimization. Provide strategic functional and technical leadership for cross-functional delivery of systems and services, defining client service strategies to ensure operational goals and success metrics are achieved. Build a high-performing team of people leaders and individual contributors through coaching, setting strategic direction, and applying working knowledge of Visa products and procedures. Proactively resolve high-priority issues with significant financial implications while personifying Visa leadership principles. This hybrid role requires at least three days in the office, with specific expectations confirmed by the hiring manager.
Required Qualifications
- Demonstrated expertise in payment systems including authorization and clearing systems client connectivity and settlement services
- Demonstrated expertise at strategically solving complex global cross functional issues evidenced by the exercise of critical thinking and sound judgement
- Demonstrated ability to build and maintain outstanding business relationships with internal and external stakeholders at senior and executive management levels
- Outstanding ability to strategically steer cross functional teams through high impact unprecedented complex business issues
- Demonstrated expertise of AI concepts and applications and how they can be leveraged to create value for Visa and its clients
- Demonstrated expertise of leading and managing a team of technical and or professional services professionals
- Expert proficiency in the following skills Building client relationships
- Expert proficiency in the following skills Build credibility and create trust based relations
- Expert proficiency in the following skills partner with clients to build their business
- Expert proficiency in the following skills Becoming customer centric
- Expert proficiency in the following skills Listen to and prioritize customer needs to drive value realization and build trusted partnerships
- Expert proficiency in the following skills Success planning
- Expert proficiency in the following skills Build measurable action plans to help clients achieve their business goals and realize value from their products or solutions
- Expert proficiency in the following skills Client engagement
- Expert proficiency in the following skills Communicate clearly and effectively with clients
- Expert proficiency in the following skills Proactiveness
- Expert proficiency in the following skills Think ahead and take action
- Expert proficiency in the following skills Critical thinking
- Expert proficiency in the following skills Take ownership over problems and find creative solutions to complex problems
- Visa requires at least 3 days in office
Hiring someone like this?
Get your role in front of qualified candidates on Sorce.