Director, Client Success - Revenue Cycle - Northeast Territory

Director, Client Success in Revenue Cycle is responsible for managing and growing client relationships through hands-on partnership with EnableComp operations and sales, delivering exceptional service, aligning client expectations with internal capabilities, and driving satisfaction and retention. The role focuses on client lifecycle management, introducing and selling new solutions to existing clients (including cross-sell opportunities), coordinating with IT/product support, developing agendas and materials for meetings, generating reporting packages, and achieving KPIs related to client satisfaction and retention. The position requires collaboration across internal teams, strong communication, ability to translate client needs into actionable plans, and travel up to 30%. Key activities include client relationship management, business reviews, cross-sell opportunities, project go-lives, and ensuring high levels of client ROI across product lines.