Director, Client Strategy Insights

Director, Client Strategy Insights & Analytics leads a cross-functional team focused on Personal Banking client strategy. Responsibilities include building and leading analytics to support client-centric decision making, defining KPIs and targets for PB’s priority client groups, developing scalable data assets and dashboards, partnering with Finance, Client Data Management, Product, Marketing, and Value Office to translate data into strategic recommendations, driving predictive analytics maturity to anticipate client trends, and mentoring analysts to foster growth and inclusive leadership. The role emphasizes communicating complex insights to senior leadership and delivering data-driven narratives to influence strategic direction. Nice-to-have experience in financial services, AI/ML applications for client personalization, and knowledge of RBC’s client ecosystems.