Director, Client Services (Wealth Management)
$31,200–$31,200 year
HybridCincinnati, Ohio, United States
Job Summary
Oversee the Client Services team across all offices, establishing clear goals, tracking KPIs, and standardizing workflows to ensure consistent, high-quality service. Manage staff performance, handle job descriptions and compensation recommendations, and lead monthly team meetings while driving talent strategy and workforce planning. Provide oversight of core client service workflows including new account openings, transfers, and custodial paperwork, resolving complex escalations and maintaining alignment with advisors. Partner with leadership on strategic planning, budget recommendations, and operational improvements, while championing proactive client advocacy and problem resolution. Evaluate and implement technology tools to enhance efficiency and lead change management efforts for new processes.
Required Qualifications
- Associates or Bachelor's degree in business, finance, economics, accounting, or related field
- 7-10 years of administrative and client service experience within a wealth management, Registered Investment Advisor or financial services environment
- 5-8 years of leadership experience, managing teams, preferably across multiple locations
- Willingness to travel to other office locations, including Chicago and Louisville (and future locations as the firm grows), approximately 2 – 4 times per year or as business needs require
- Experience leading teams, improving operations, overseeing client administrative processes, and communicating effectively with senior leadership
- Direct experience performing and overseeing client administrative processes (i.e., account openings, custodial paperwork, transfers)
- Strong communication, organizational, and leadership skills, with the ability to effectively partner with and manage up to senior leadership
- Project management experience or certification
- Proven ability to design and improve business processes and build scalable operational systems
- Working knowledge and strong understanding of CRM systems (i.e., Salesforce, Practifi) and their application in driving efficiency
- Working knowledge of portfolio management platforms (i.e., Addepar) and custodian systems (i.e., Schwab, Fidelity, Pershing)
- Proficiency in Microsoft Office applications, primarily Word, Excel, and Outlook
Desired Qualifications
- Prior experience or familiarity with EOS tools and structure is a plus
- Prior experience integrating or optimizing tech stacks, preferred
- Prior experience with document management, e-signature, and PDF applications, preferred
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