Director, Client Services
$154,200–$192,750 year
On-siteChicago, Illinois, United States
Job Summary
Lead a defined portion of the Regional Client Services organization, setting direction, executing business plans, and owning budget and staff resource allocation. Drive market penetration across Dealer Inspire and Cars Commerce products while maintaining client retention and identifying upsell opportunities. Manage subordinate Managers and Performance Managers, overseeing hiring, performance reviews, and professional development. Partner with the VP on forecasting and align with the peer Director to ensure consistent standards and strategy across the region. Resolve complex client issues, advocate on product blockers, and communicate company directives to the team.
Required Qualifications
- Bachelor's degree
- 10+ years of experience
- 5+ years of people management experience
- Previous management experience
- experience leading or developing other people leaders (subordinate managers)
- account management and digital marketing strategy services experience
- Must have experience within the automotive industry
- Ability to work through conflict resolution both internally and with external clients
- Must be very organized, punctual, and detail oriented
- Fast learner & interested in new technologies
- Team building and ability to rally your internal team to achieve company goals
- The ability to remain cool under pressure and manage through client conflict
- Must be authorized to work in the United States
- Strong knowledge of: Leadership and People Management
- Strong knowledge of: Website Performance / Google Analytics
- Strong knowledge of: Intermediate WordPress knowledge
- Strong knowledge of: SEO Fundamentals and Principles
- Strong knowledge of: Paid Search / Google Ads
- Strong knowledge of: Automotive Dealership Operations
- Strong knowledge of: Social Media
Desired Qualifications
- excellent communication and analytical skills
- marketing savvy
- the ability to enjoy working in a fast-paced environment
- Ability to provide constructive and consistent feedback to all team members to ensure their further growth within their roles
- Outstanding presentation & communication skills both over the phone and during in-person meetings
- Excellent customer service skills
- Cultivates innovation
- Demonstrates self-awareness
- Manages complexity
- Balances stakeholders
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