Director, Client Services
On-siteTokyo, Tokyo, Japan
Job Summary
Lead client success strategy across the Japan portfolio, partnering with Business Development to drive commercial growth and own execution of long-term customer outcomes. Champion internal collaboration with Product, Engineering, and regional teams to influence innovation and solve complex business challenges. Lead and coach a high-performing team of Account Managers and Traders, fostering accountability while acting as a player-coach on strategic engagements. Drive operational excellence by managing priorities and resource allocation to deliver exceptional client service and commercial results. Advise clients on industry transformation, AI, and evolving media strategies while representing The Trade Desk as a trusted thought leader.
Required Qualifications
- 10+ years of experience in digital advertising, media, ad tech, or a related industry
- at least 2 years leading and developing high-performing teams
- Proven success building executive relationships and driving long-term growth across agency, advertiser, or enterprise client portfolios
- A strategic and commercial mindset with the ability to influence senior stakeholders, lead complex client engagements, and identify new business opportunities
- Demonstrated experience leading cross-functional initiatives and partnering with Sales, Product, Operations, and Technical teams to deliver customer-centric solutions
- Outstanding communication, presentation, negotiation, and stakeholder management skills, with the ability to thrive in a fast-paced, evolving environment
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