Director, Client Services
Hybrid · St. Petersburg, Florida, United States or Philadelphia, Pennsylvania, United States
Job Summary
As the Director of Client Services, you will lead strategic client relationships and oversee the delivery of loyalty programs that drive customer engagement and grow enterprise value. This position requires 10–12 years in client services or loyalty marketing, strong leadership skills, and the ability to build senior-level client relationships. You will manage client loyalty program strategy, analyze insights for program optimization, and guide cross-functional teams to ensure seamless execution. A Bachelor's degree is mandatory, and an advanced degree or relevant certifications are preferred.
Required Qualifications
- 10–12 years in client services, loyalty marketing, CRM, or enterprise program management
- Proven ability to lead strategic accounts and manage senior client relationships
- Strong understanding of loyalty strategies, CRM platforms, and data-driven engagement
- Exceptional communication, strategic thinking, and problem-solving skills
- Experience managing budgets and driving growth within client portfolios
- Ability to lead and inspire cross-functional teams in a fast-paced environment
Desired Qualifications
- Advanced degree or relevant certifications preferred
Additional Requirements
- Ability to travel up to 20%, with peak periods up to 35%
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