Director, Client Services Implementation
On-siteMason, Ohio, United States
Job Summary
Implement new client Patient Services programs, including Hub, Patient Assistance, Copay, and Direct-to-Patient initiatives, under the direction of the Senior Director. Manage client relationships throughout implementation steps and serve as the key contact for all project phases. Track internal work streams to maintain project discipline, collaborate with the PMO, and coordinate design, configuration, testing, and post-launch support across departments. Create implementation documentation such as Business Process Flows and Program Correspondence, approve system requirements, and manage internal and external reviews. Plan and organize various projects and services as needed. Travel 10-20% based on client location. Work 40-50 hours per week, five days.
Required Qualifications
- bachelor's degree
- minimum of 3 years of EVERSANA previous experience in Patient Services and/or an applicable healthcare company, including implementation of Patient Services programs or management of complex Patient Services Programs, and pharma client management
- Intermediate proficiency in Microsoft applications (primarily Word, Excel, PowerPoint, and Visio)
- Travel (10-20% based on the location of the client and/or required client meetings)
- 40-50 hours per week, 5 days of the week
Desired Qualifications
- Bachelor's degree education qualification
- Previous Biopharma Patient Services program implementation
- PMP certification
- Salesforce Healthcloud experience
- Experience with leveraging AI for process efficiency opportunities
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