Director, Client Service
$102,200–$124,933 year
HybridChicago, Illinois, United States or Atlanta, Georgia, United States
Job Summary
Lead end-to-end research design and delivery for complex media effectiveness studies, including methodology selection, survey design, and analytical approach. Translate client business objectives into rigorous, insight-driven research frameworks that inform media strategy and decision-making. Synthesize complex data into clear, compelling narratives that explain performance drivers and deliver actionable recommendations. Serve as a trusted advisor to senior client stakeholders, guiding measurement strategy and campaign learning agendas. Apply deep expertise in cross-platform media measurement, including brand lift, attribution, and audience insights across digital, CTV, and linear channels. Oversee quality and rigor across all research outputs while mentoring team members to strengthen analytical capabilities. Partner cross-functionally with product, data science, and operations teams to deliver integrated solutions and support account growth through proposal contributions.
Required Qualifications
- 8–12+ years of hands on experience in market research/insights
- demonstrated ownership of research design, analysis, and client-facing delivery
- Strong expertise in quantitative research methods, including survey design, questionnaire development, and analytical interpretation
- Direct experience in media and advertising effectiveness measurement, including brand lift, cross-platform, and/or audience insights
- Proven ability to translate complex data into clear, insight-driven recommendations for senior stakeholders
- Strong client leadership skills, with experience managing relationships, influencing decisions, and navigating complex engagements
- Track record of mentoring and developing teams, elevating research rigor and consultative capabilities
- Excellent communication and storytelling skills, with the ability to present complex findings in a clear and compelling way, often to senior stakeholders
- Highly organized with strong prioritization skills
- Bachelor's degree in a relevant field (e.g., marketing, business, social sciences, analytics)
Desired Qualifications
- agency/supplier-side preferred
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