Director, Client Ops
HybridDallas, Texas, United States
Job Summary
Own end-to-end delivery for client engagements by scoping, estimating costs, managing risk, and providing status reporting. Serve as the primary coordination point across internal teams and external partners to resolve scope ambiguity, while running recurring governance cadences for prioritization and dependency management. Act as a trusted in-office contact for clients to build strategic credibility, partnering with the Business Innovation team to deepen relationships and leading the mentorship of project managers and producers. Manage escalations by identifying issues, executing mitigation plans, and ensuring consistent application of project management standards across the Client Operations PMO. Contribute to new business and pitch initiatives to support the pipeline, while supporting the growth of the Dallas office through local hiring and business development.
Required Qualifications
- 9–12+ years of project/program management experience
- ideally within an agency or consulting environment supporting enterprise clients
- Proven experience managing large, multi-workstream engagements involving multiple stakeholders or vendor partners
- Comfort operating as the 'glue' across teams with overlapping scope, and resolving ambiguity without needing every answer handed to you
- Strong soft skills: this role is as much about relationship building and executive presence as it is about process rigor
- Ability to flex across multiple client engagements and priorities as our portfolio grows
- Experience with agile software development methodologies, specifically Scrum
- Agency experience
- Excellent written and verbal communication skills
- Ability to manage workload with minimal supervision and prioritize across a demanding, multi-stakeholder environment
- Candidates for this position must be located in the Dallas, TX Metropolitan area
- A hybrid model, with a mix of remote days and regular in-person presence on-site is expected to support client work and grow our local footprint
Desired Qualifications
- Marketing technology / martech platform experience
Hiring someone like this?
Get your role in front of qualified candidates on Sorce.