Director, Client Delivery
$152,240–$190,300 year
HybridAustin, Texas, United States or Manhattan, New York, United States
Job Summary
Develop and execute a comprehensive onboarding strategy for broker dealers, fintechs, and wealth management firms, ensuring alignment with business objectives and industry best practices. Lead and mentor the Client Onboarding team while serving as the senior point of contact for client firms, providing executive-level support and managing complex escalations. Build strategic relationships with sales, relationship managers, and internal teams to drive transparency throughout the onboarding journey, overseeing critical partnerships with financial technology platforms. Drive operational excellence by identifying process improvements, managing quality assurance, and leveraging technology to enhance workflow efficiency. Provide regular reporting and executive dashboards on pipeline activity and client experience metrics while ensuring compliance with regulatory requirements and internal controls.
Required Qualifications
- Bachelor's degree in business administration, finance, or related field
- 10+ years of experience in client onboarding, relationship management, or implementation roles within financial services or brokerage environments
- 5+ years of experience as a people manager
- Demonstrated experience leading teams and driving transformation across onboarding or client service functions
- Deep knowledge of brokerage firm onboarding requirements, custodian transitions, and complex project management involving multiple technology vendors
- FINRA SIE and Series 7 required within 6 months of initial employment
- Series 24 License required within 12 months of initial employment
Desired Qualifications
- advanced degree or relevant certifications preferred
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