DIRECTOR, CLIENT DELIVERY
RemoteUnited States
Job Summary
Conduct initial outreach to prospective clients to uncover needs for Medical Billing, Revenue Cycle Management, and RCM Analytics services. Oversee client delivery and center onboarding relationships, ensuring compliance with contractual obligations while managing the CBO RCM transition. Analyze performance data to identify process gaps, minimize errors, and improve cash flow through standardized processes and vendor consolidation. Collaborate with center leaders and operations to assess metrics, drive continual improvement, and serve as a subject matter expert in revenue cycle management. Requires deep understanding of billing processes, Medicare/Medicaid guidelines, and coding standards. Remote position with 8-10 years of management experience in healthcare operations or revenue cycle.
Required Qualifications
- Experience as a Revenue Cycle Management leader in system conversions and process improvement
- Exceptional ability to comfortably speak with and present to prospective clients using proven selling and persuasion skills
- Proven ability to manage multiple stakeholders and vendors in a complex, fast-paced environment
- Strong analytical skills with proficiency in Microsoft Office, particularly Excel, and familiarity with data visualization tools like Tableau, Power BI and Viewgol
- Excellent leadership and communication skills, capable of driving change and fostering a culture of accountability and continuous improvement
- Deep understanding of Medicare/Medicaid and other government payors, as well as commercial insurers and specialty contracts
- Bachelor's degree with an emphasis in finance, accounting, or healthcare administration
- Must have 8-10 years management experience in practice administration, client services, third party billing or healthcare reimbursement
- Previous management experience, preferably in healthcare operations, revenue cycle and/or customer service
- Advanced Excel Skills
- Be able to identify analysis needs
- Can quickly identify gaps and breakdowns in data
- Uses data to drive strategic thinking and foresight
- Understands what data is most important to leaders
Desired Qualifications
- Graduate degree preferred
- If an individual possesses an MS or MA Graduate Degree in a related field of study, prior experience of 6-8 years in people management and/or healthcare operations or revenue cycle is acceptable
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