Director, Client Data Solutions
$110,000–$180,000 year
HybridToronto, Ontario, Canada or Montréal, Quebec, Canada
Job Summary
Develop and execute an enterprise-wide client data strategy aligned with business objectives, overseeing integration frameworks, data architecture, and governance standards. Lead a diverse team of approximately 40 professionals across locations to foster innovation while establishing KPIs and driving sustainable adoption of new tools. Manage data governance and analytics to ensure accuracy, security, and compliance, leveraging operational metrics to support evidence-based decisions. Drive technology and automation initiatives by designing scalable data integration solutions using APIs, HRIS, and payroll systems to modernize platforms and automate processes. This role focuses on managing and optimizing client data integration, governance, and analytics within Group Benefits and Group Retirement Services to enable technology-enabled transformation and operational excellence.
Required Qualifications
- Proven experience leading large-scale data, analytics, integration, or technology-enabled operations teams
- Strong knowledge of data management principles, including data governance, data quality, data lifecycle management, privacy, and risk controls
- Deep understanding of system integrations, including APIs, file transfer technologies, data mapping, transformation, and testing methodologies
- Demonstrated ability to use analytics and operational data to identify insights, solve complex problems, and influence strategic decisions
- Experience leading technology transformation, automation, and continuous improvement initiatives
- Proven ability to develop and execute strategic plans that balance operational excellence, client experience, and technology enablement
- Strong business acumen combined with the ability to translate technical concepts into business-oriented solutions
- Client-focused and solution-oriented with the ability to navigate complex technical and operational challenges
- Exceptional communication, presentation, influence, and stakeholder management skills
- A thought leader who is inquisitive, innovative, and comfortable challenging the status quo
- Experience engaging directly with external clients, HRIS vendors, payroll providers, and technology partners to deliver integrated solutions
- Bilingualism (French, English, both oral and written) for Quebec only
Desired Qualifications
- Understanding of Group Benefits and Group Retirement products, operations, and industry trends is preferred
- Leadership experience in data management, data solutions, systems integration, analytics, or technology operations within a financial services organization
- Experience with modern data platforms, business intelligence tools, reporting solutions, and workflow automation technologies
- Knowledge of API-enabled integrations, cloud-based data environments, and digital transformation practices
- PMP, Agile, Lean Six Sigma, or related project/program management certification
- CEBS designation
- Experience leading data governance, data quality, or master data management initiatives
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