Director, Case Management

Direct the Case Management and Inpatient Social Work Services at Boston Medical Center – South, overseeing daily and long-term operations, supervising an interdisciplinary team (RN Case Managers, MSWs, and a Program Manager), and developing systems for care/utilization management, discharge planning, and clinical quality improvement. Lead staffing, policy development, payer-provider contract considerations, multidisciplinary collaboration, outcomes measurement, and relationships with physicians, external agencies, and post-acute providers. Drive investigations and improvements in patient satisfaction, utilization review, and compliance with Joint Commission and CMS standards, while guiding education and development of staff and ensuring effective discharge planning across the department.