Director, Business Solutions Technology - HR & Employee Services
$146,920–$235,080 year
HybridOak Park Heights, Minnesota, United States
Job Summary
Own the strategy, roadmap, and lifecycle for a portfolio of domain-specific platforms, solutions, and enabling technologies supporting HR & Employee Services. Lead prioritization, resource planning, and governance for enhancements, new capabilities, and transformation initiatives across the domain. Drive adoption, value realization, and continuous improvement through stakeholder engagement, performance measurement, and change leadership. Establish and continuously improve service delivery, operational management, and support practices to ensure consistent, efficient outcomes. Oversee a team of 50-75 direct and indirect reports, fostering a culture of accountability and continuous improvement. This hybrid role requires up to 50% travel to support business needs and team collaboration.
Required Qualifications
- Bachelor's degree in information systems, MIS, Information Technology, Computer Science, Management or equivalent years of experience
- 8+ years of progressive leadership experience in information technology, with significant responsibility for employee-facing platforms, service delivery, or enterprise applications (e.g. ServiceNow, Workday, Five9)
- Proven experience leading cross-functional teams and portfolios that span technology strategy, service operations, and business process improvement
- Experience partnering with functional, shared services, or business operations leaders to deliver technology solutions that improve employee experience and operational effectiveness
- Demonstrated success leading transformation initiatives involving governance, change management, vendor management and adoption of new capabilities
- Demonstrated experience leading, developing, and aligning teams through changing priorities, capability building, and execution of strategic roadmaps
- Experience with HR technology, employee service delivery, shared services, or enterprise support models
- Strategic planning, platform lifecycle management, and portfolio management
- Stakeholder engagement and executive communication
- Vendor management, contract oversight, and partner collaboration
- Change management, adoption planning, and organizational enablement
- Data-driven decision-making using service metrics, KPIs, and dashboards
- Risk, security, compliance, and data governance awareness
- Executive presence and the ability to influence across functions and levels
- Enterprise and customer-focused mindset with a strong orientation toward employee experience and service quality
- Strong judgment, prioritization, and decision-making in complex environments
- Ability to lead through change, ambiguity, and competing priorities
- Collaboration, relationship-building, and team leadership across matrixed organizations
- Continuous improvement mindset with a bias toward simplification, accountability, and measurable outcomes
- Talent builder mindset with the ability to develop team capability, clarify accountability, and lead through change
- Hybrid role
- Up to 50% travel to support business needs, team collaboration, and key meetings
- Remote candidates who reside outside the local area within the U.S.
Desired Qualifications
- Experience with HR technology, employee service delivery, shared services, or enterprise support models preferred
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