Director, Business Intelligence and Analytics, Boston Bruins and TD Garden
$119,500–$161,300 year
On-siteBoston, Massachusetts, United States
Job Summary
Lead and develop two Senior Managers overseeing Business Intelligence and Data Strategy verticals, translating enterprise vision into actionable roadmaps and OKRs. Oversee the creation of dashboards, KPI frameworks, and pricing models that empower revenue-driving departments like Ticketing and Partnerships. Manage core platforms including Salesforce, data warehouses, and ETL pipelines while driving adoption of AI and machine learning capabilities. Serve as the primary escalation point for cross-functional issues and partner with department heads to embed data-driven workflows across the customer lifecycle.
Required Qualifications
- Bachelor's degree in Business, Economics, Information Systems, Computer Science, or related analytical field
- 8 – 10+ years of progressive experience in data analytics, business intelligence, data strategy, or related functions
- At least 3–4 years in a people management role overseeing multiple teams or verticals
- Strong understanding of both the BI/analytics and data engineering/architecture disciplines
- Experience with CRM platforms
- Experience with marketing automation tools
- Experience with ticketing systems
- Experience with data integration technologies
- Familiarity with data warehouse platforms
- Familiarity with ETL/ELT pipelines
- Familiarity with modern cloud data ecosystems
- Hands-on comfort with analytics and visualization tools
- Proficiency in SQL
- Experience applying or overseeing advanced initiatives (predictive modeling, personalization, dynamic segmentation) in a business context
- Proven ability to translate complex technical concepts into clear, compelling business terms for executive and non-technical audiences
- Strong stakeholder management skills
- Experience with data governance, privacy compliance (GDPR/CCPA), and building scalable data practices
- Excellent written and verbal communication skills
- Comfort presenting to senior leadership and C-suite stakeholders
- Highly organized, resourceful, and disciplined, with strong emotional intelligence and the ability to operate effectively in a fast-paced, high-visibility environment
- Comfort managing sensitive and confidential business information with discretion
- Willingness to work periodic evenings and weekends tied to home games and major events
- Willingness to support infrequent domestic travel
Desired Qualifications
- Master's degree or MBA
- Experience in the sports, entertainment, or live events industry
- Experience with Salesforce ecosystem
- Experience with KORE
- Experience with Snowflake
- Hands-on comfort with Python, R, or similar
- Experience with Tableau
- Experience with Power BI
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