Director- AR Follow Up
On-siteHyderabad, Telangana, India
Job Summary
Lead a span of 900-1000 FTEs by managing day-to-day operations, overseeing client relationship management, and driving P&L performance through close monitoring of LLR. Direct teams in delivering coding services across multiple clients/sites while ensuring adherence to quality, compliance, and contractual guidelines. Coach middle management to meet KRA and SLA targets, identify high-impact projects, and execute process improvements to enhance customer experience. Manage all inquiries via telephone and email, maintain in-depth knowledge of client needs, and foster productive relationships with senior leadership to align organizational goals.
Required Qualifications
- Experience in leading end to end RCM team covering all backend functions – Billing, AR follow up, Cash Posting & Credit Balance
- Responsibility for a span in the range of 900-1000 FTEs
- P&L Management by keeping close watch on LLR
- Client relationship management
- Upselling capabilities and performance to add further business & scope of work
- Ability to oversee and manage a team that will handle coding service delivery for multiple clients/sites/facility
- Understanding of Operations and Corporate Compliance, Policies and Procedures and best practices
- Ability to respond to all telephonic and email inquiries for clients & onsite team in a clear, concise and timely manner
Desired Qualifications
- Experience identifying inquiries which are beyond scope of authority and taking appropriate actions
- Experience coaching teams to focus on adherence to policies and processes
- Experience setting goals and standards of performance for DRs and their team members which are linked to business goals
- Experience using appropriate measurement methods to monitor progress
- Experience taking accountability for successful completion of assignments or tasks
- Experience providing on-going dialogue to DRs about their performance
- Experience coaching and helping establish individual development
- Experience identifying and strategizing process changes to improve customer experience
- Experience maintaining in-depth knowledge of client needs
- Experience promoting and maintaining a positive, professional image of R1 RCM
- Experience managing delivery of client's expectations outlined in the scope of work SOW
- Experience managing day to day operations by applying appropriate contractual provisions (scope of work), following quality & compliance guidelines, and leveraging expert resources
- Experience ensuring middle management are managing their teams and meets all KRAs & SLAs
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