Director, AONL Member Engagement
$126,000–$190,000 year
HybridChicago, Illinois, United States
Job Summary
Develop and execute membership strategies supporting organizational growth, leading annual recruitment, retention, and revenue planning to exceed $2.2 million. Oversee member operations, policies, and vendor relationships while managing departmental budgets and analyzing financial results to drive continuous improvement. Evaluate trends and feedback to recommend new programs, ensuring value is integrated across organizational products and communications. Lead and develop staff, foster cross-functional collaboration, and build stakeholder relationships with chapters, volunteers, and corporate partners. Represent the organization externally and lead special projects. Requires 7+ years in membership management and 3+ years in people leadership. Hybrid schedule of three days in the office and two days remote.
Required Qualifications
- Bachelor's Degree
- Business administration, marketing, communications, healthcare administration, nonprofit management or related field
- 7+ years
- Progressively responsible experience in membership, association management, customer engagement, marketing or related field
- 3+ years
- People leadership experience
- Experience leading strategic initiatives
- managing budgets
- using performance metrics to drive decision-making
- Strong leadership
- communication
- analytical
- relationship management skills
- Advanced understanding of membership strategy & growth
- customer experience/engagement
- organizational leadership
- people leadership
- change leadership
- stakeholder relationship management
- cross-functional collaboration
- financial & budget management
- operational excellence
- strategic planning
- business analytics
Hiring someone like this?
Get your role in front of qualified candidates on Sorce.