Director, AI Strategy & Enablement
On-siteHouston, Texas, United States
Job Summary
Own and administer Ezee Fiber's Claude Enterprise environment, including seat management, usage monitoring, and vendor relationship management. Build a company-wide prompt library and reusable workflow templates for each of the 16 functional groups. Partner with department heads to identify, prioritize, and deploy AI use cases across the enterprise. Design and deliver AI training programs for team leads, managers, and department heads. Recruit, develop, and support an AI Champions network that drives grassroots adoption. Maintain AI usage policies in partnership with IT and Legal to ensure CPNI, PII, and data security compliance. Define KPIs for every AI initiative and report quarterly to senior leadership on business impact. Monitor the LLM market and recommend new capabilities before competitors adopt them. Build scheduled AI automations and agent-based tasks that reduce manual overhead across operations and finance. Serve as the internal AI expert resource for the C-suite. Track and report key milestones, project risks, operational performance, and KPIs to senior leadership. Conduct data analysis and operational reviews to improve forecasting and delivery predictability. Travel up to 35% of the time to support AI strategy execution and enterprise-wide adoption efforts.
Required Qualifications
- Bachelor's degree in Business, Information Systems, Technology Management, Marketing, communications, or a related field
- 6–10 years of experience in enterprise operations, digital transformation, or technology strategy
- Demonstrated hands-on proficiency with Claude Enterprise, ChatGPT Enterprise, Microsoft Copilot, or an equivalent enterprise LLM platform—not theoretical familiarity
- Proven track record of deploying technology or process change across multiple functional teams with measurable results
- Strong facilitation and training skills—equally effective with a Contact Center team and the CFO's office
- Experience designing prompt systems, workflow templates, SOPs, or knowledge management structures that others actually use
- High comfort with ambiguity — this program is being built, not inherited
- Valid Driver's License
- Ability to travel up to 35% of the time to support AI strategy execution, stakeholder engagement, change management initiatives, and enterprise-wide adoption efforts across multiple markets
- Must be legally authorized to work in the United States, without Sponsorship
Desired Qualifications
- Prior experience in a transformation or AI program ownership role at a company of 300–2,000 employees — not just as a participant or advisor
- Hands-on experience building custom Claude Projects, GPT configurations, API-adjacent automations, or structured prompt libraries deployed in a business context
- Background in telecommunications, ISP, utilities, or a field-service-intensive business
- Change management experience or certification (Prosci, CCMP, or equivalent)
- Experience with Salesforce, HubSpot, Genesys, or SolarWinds
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