Director, AI & Experience Orchestration Sales
Remote · United Kingdom
Job Summary
Director of Sales, AI and Experience Orchestration, leading a team of AI and Experience Orchestration Directors (overlay sellers) to drive AI-powered customer experience solutions across the EMEA region. Responsible for coaching and scaling a high-performing team that collaborates with core Account Executives, defining operating models, enabling AI-focused sales motions, and translating customer challenges into AI-driven use cases and measurable outcomes. Collaborates cross-functionally with Product, Marketing, Enablement, Customer Success, and Professional Services to improve go-to-market effectiveness, while engaging senior customer stakeholders and maintaining executive presence and consultative selling standards.
Required Qualifications
- Bachelor’s degree or equivalent practical experience
- 10+ years of experience in enterprise software sales, including AI-related solutions in the customer experience domain
- 5+ years of people management experience leading specialist overlay / subject matter expert, direct sales, or pre-sales teams
- Strong understanding of AI powered customer experience, conversational AI, or experience orchestration technologies
- Proven ability to influence outcomes through partnership with Account Executives and sales leadership without direct account or opportunity ownership
- Demonstrated success supporting enterprise sales teams in driving new logo acquisition and expansion growth
- Excellent communication, presentation, and executive engagement skills
- Strong collaboration skills and comfort operating in matrixed sales environments
- Ability to manage multiple priorities and guide teams through complex, ambiguous sales cycles
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