Director, Agency Activation and Scale
$141,000–$180,000 year
On-site · New York City, New York, United States
Job Summary
Director, Agency Activation & Scale to lead the activation operating model across agency partnerships, define scalable processes moving advertisers from onboarding to live campaigns and long-term adoption, and oversee Activation and Technical Account Management teams. Drive improvements in activation performance (time to first campaign, advertiser adoption, activation consistency), run weekly activation reviews, and partner cross-functionally to resolve operational challenges. Build reporting and visibility into activation health and progression from Pilot to Adoption, and develop scalable frameworks, processes, and operating cadences to support agency growth across the portfolio. Strong leadership and cross-functional collaboration skills required to manage customer activation, adoption, and delivery in a SaaS/advertising technology context, with a data-driven, metrics-focused approach to improve execution and outcomes.
Required Qualifications
- Strong experience leading onboarding, activation, solutions, or customer adoption functions in a SaaS, advertising technology, or platform environment
- Experience managing cross-functional programs and operational execution across multiple stakeholder groups
- Proven leadership experience managing teams focused on customer activation, technical account management, or customer delivery
- Ability to create structure, accountability, and scalable operating processes in complex environments
- Comfortable driving outcomes across teams without direct organizational ownership of every function involved
- Strong communication and stakeholder management skills, including experience working with senior leaders and external partners
- Analytical and operational mindset with experience using metrics to improve execution and customer outcomes
- Bias toward simplification, action, and scalable problem-solving
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