Director, Admissions Strategy and Operations

Director of Admissions Strategy & Operations will partner with the VP of Admissions to drive performance, efficiency, and operational excellence across the admissions funnel. Responsibilities include establishing quarterly and semi-annual planning (OKRs, growth targets, initiative prioritization), building and maintaining dashboards for core admissions KPIs (conversion, staffing levels, SLAs, productivity), running the weekly business review, driving cross-functional accountability, leading capacity planning and utilization management (forecasting demand, headcount targets, workload balancing), and owning performance management (templates, scorecards, coaching). The role also leads special projects and strategic initiatives to unlock improvements in conversion, speed-to-admission, and team efficiency, plus ROI modeling and implementation planning for strategic changes. The role requires strong analytical ability, structured problem-solving, cross-functional leadership, exceptional communication, and a bias for action, with in-person work in NYC and hybrid work considerations.