Director, Account Management
$170,000–$220,000 year
RemoteUnited States
Job Summary
Act as executive sponsor for Uncountable's most strategic accounts, owning the relationship at the highest level while driving outcomes on critical accounts. Manage, coach, and develop a team of Account Managers, including hiring, onboarding, and performance development. Own GRR, NRR, and account health across the full book of business, defining processes and standards that guide team operations. Define long-term account approaches for renewals, expansion, and complex commercial discussions, while aggregating insights to influence product direction. Ensure tight alignment across Account Management, Scientific Implementation, Support, and ML teams on customer outcomes. Model exceptional ownership and reinforce cultural norms as the AM function scales. Requires 5–8+ years in account management or customer success with 2+ years managing teams; 20–30% travel required.
Required Qualifications
- 5–8+ years of experience in account management, customer success, or a related field, including 2+ years experience directly managing and developing a team.
- Deep experience leading strategic enterprise accounts and building executive-level partnerships.
- Proven track record designing account strategy, negotiation approach, and long-term expansion plans.
- Comfort working with a technical product, technical buyers/users, and complex implementations.
- Outstanding executive presence and communication skills.
- Excellent analytical and problem-solving abilities.
- A proactive, entrepreneurial mindset with strong ownership instincts.
- Ability to travel 20–30%
- Experience working with complex, multi-divisional, multi-geographic customers
Desired Qualifications
- Experience leading account management or customer success functions for analytics products or enterprise software platforms into large organizations
- Passion for science, chemistry, or artificial intelligence
- An aptitude for statistics, mathematics
- Experience scaling an account management or customer success team at a growth-stage company
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