Director, Account Management
$120,000–$140,000 year
On-siteBloomington, Illinois, United States or Eden Prairie, Minnesota, United States
Job Summary
Lead Taylor Print Impressions' most critical customer relationships by owning client outcomes end-to-end, from onboarding through retention. Develop and implement account strategies to maximize revenue, profitability, and operational excellence while collaborating with internal teams to align priorities with customer needs. Serve as a trusted advisor to senior executives, conducting regular business reviews and driving revenue expansion through upselling, cross-selling, and contract renewals. Lead and mentor a team of Strategic Account Managers by establishing clear performance expectations, standard operating procedures, and KPIs. Partner with executive leadership to shape customer strategy and champion a best-in-class customer experience using data-driven decision-making and process improvements.
Required Qualifications
- 8+ years of experience in strategic account management, sales, or business development
- at least 3+ years in a leadership role
- Proven track record of managing multi-million-dollar accounts
- Strong negotiation, communication, and relationship-building skills
- Ability to analyze complex business challenges and develop innovative solutions
- Proficiency in CRM software and data analytics tools
- Process-driven with a commitment to continuous improvement
- Strategic Thinking & Business Acumen
- Leadership & Team Development
- Customer-Centric Approach
- Data-Driven Decision Making
- Cross-Functional Collaboration
- Executive Presence & Influence
- Financial Acumen
- Change Leadership
- Negotiation & Conflict Resolution
- Process Excellence & Continuous Improvement
- Work Authorization: To be considered for the Taylor opportunities, candidates must be authorized to work in the United States without the need for employer sponsorship
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