Director, Account Management
$120,000–$145,000 year
On-siteArden Hills, Minnesota, United States
Job Summary
Provide leadership and strategic oversight to Strategic Account Directors managing a $50M+ vertical portfolio. Own performance, growth, and retention while developing vertical-specific strategies for revenue and market differentiation. Build executive-level relationships with key client stakeholders and serve as the senior escalation point for complex client issues. Translate industry insights into actionable strategies, lead internal education efforts, and partner with Sales on enablement and key pursuits. Collaborate cross-functionally with Operations, Finance, and Technology to ensure delivery excellence and SLA compliance. Oversee financial performance including forecasting, profitability, and pricing strategy. Mentor Strategic Account Directors to build a strong leadership pipeline.
Required Qualifications
- 8 years of Account Management, Client Services, or related experience, with significant leadership responsibility
- Proven success managing large-scale client portfolios or business units exceeding $50M in revenue
- Strong executive presence with the ability to influence senior client stakeholders and internal leadership
- Deep understanding of industry trends, market dynamics, and client needs within a defined vertical
- Demonstrated ability to translate strategic insights into actionable business outcomes
- Experience supporting sales enablement efforts and contributing to business development strategies
- Exceptional communication and presentation skills, with the ability to clearly convey complex information
- Strong financial acumen, including forecasting, pricing strategy, and profitability management
- Excellent interpersonal and leadership skills with the ability to collaborate across all levels of the organization
- Proven ability to manage ambiguity, navigate complex challenges, and perform under pressure
- Experience leading cross-functional teams and driving alignment across multiple departments
- A strategic mindset with a focus on innovation, growth, and long-term value creation
- U.S. citizenship
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