Director, Account Management
HybridLondon, England, United Kingdom
Job Summary
Own the accuracy and quality of campaign setup, troubleshooting, and delivery against revenue targets while managing incentive programs and ensuring team adherence to processes. Partner with the Technical Account Management team on launching new agency partnerships, particularly marketplaces, and lead commercial efforts through direct market engagement to drive cross-sell and upsell opportunities. Build senior relationships with agency and marketer stakeholders, coach the team on commercial instincts, and represent EMEA-based Account Managers in global forums to ensure regional continuity. Directly manage and develop a team of four Account Managers and two Associate Account Managers, aligning on account strategy and joint go-to-market plans with the Sales team.
Required Qualifications
- 8+ years of experience in account management, campaign operations, or client services within adtech or programmatic media
- people management experience
- Familiarity with agency partnership
- network of connections
- Strong communication and presentation skills
Desired Qualifications
- A track record of balancing meticulous operational detail with commercial and strategic thinking
- Confidence operating in a customer facing capacity
- credibility in front of senior agency and marketer stakeholders
- Strong experience partnering with Sales teams
- ability to build trust
- Excellent stakeholder management skills
- ability to influence across regions and functions without relying on direct authority
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