Director, Account Management
$230,000–$290,000 year
HybridSalt Lake City, Utah, United States
Job Summary
Own the retention and expansion strategy for mid-market and enterprise accounts, personally leading the most strategic, complex, and executive-level partnerships. Define account planning frameworks that identify growth opportunities across new products and deeper integrations, while partnering with Sales leadership to align on strategy and ensure seamless handoffs. Build and maintain executive-level relationships within partner organizations, serving as a trusted advisor and senior point of escalation post-sale. Lead, coach, and develop a multi-layered team including Account Managers and people managers, owning organizational design, headcount planning, and hiring as the function scales. Define key performance indicators for retention, expansion pipeline, and partner health, establishing forecasting rigor and reporting standards to drive accountability. Represent the voice of partners at the leadership table to shape roadmap priorities and go-to-market strategy.
Required Qualifications
- 12–15+ years of experience in Account Management, Partner Success, Business Development, or related roles
- at least 5+ years of people management experience, including experience managing managers
- Proven track record of owning and growing a significant book of business and driving retention and expansion across existing customer or partner portfolios
- Experience building, scaling, and leading Account Management or partner-facing organizations in B2B, B2B2C, FinTech, PropTech, or SaaS environments
- Experience managing complex, multi-stakeholder, executive-level relationships with strategic partners
- Strong commercial acumen with the ability to define strategy and identify and close growth opportunities post-sale at scale
- Demonstrated ability to lead, coach, and develop high-performing teams and to develop leaders within those teams
- Strong operational discipline, including experience with CRM tools (e.g., Salesforce), forecasting, and KPI management at a function level
- Excellent communication, presentation, and executive stakeholder management skills
- Comfortable operating in a fast-paced, high-growth, and highly cross-functional environment
- Roles posted in New York, San Francisco, and Salt Lake City are hybrid positions with on-site expectations of 2-3 days per week in our local offices
- For candidates outside of these areas, you may be eligible for our relocation assistance program
Desired Qualifications
- passion for building durable partner relationships in high-growth B2B or B2B2C environments
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