Directeur(trice) des opérations en expérience-client

Define and implement the customer experience strategy and business model for the customer service unit. Optimize processes, performance indicators, and operational practices to continuously improve results. Mobilize, coach, and develop your team to foster a culture of service excellence. Act as a strategic partner to various teams to ensure a consistent, client-centered experience. Pilot cross-functional strategic projects, including digital transformation initiatives. Evolve customer journeys using data, business intelligence, and deep client needs knowledge. Manage the direction's budget and contribute to organizational goals. Work full-time, Monday through Friday at noon, with a flexible hybrid remote policy.