Directeur(rice) associe(e) service a la clientele, programmes aviation regionale | Associate Director, Regional Airlines, Customer Programs

Associate Director, Regional Airlines, Customer Programs leads an international team of Customer Managers to fulfill service and maintenance contract obligations for the regional airlines portfolio. Responsible for directing commercial customer activities from start to resolution, consolidating fleet information for engine shop visit forecasting, managing a diversified fleet client base, and coordinating with stakeholders across departments to deliver best-in-class service. The role includes representing customers’ voices in internal discussions, developing aftermarket strategies, implementing customized account management practices, overseeing internal reporting for governance, supporting financial reviews, driving process improvements, and mentoring team members. Strong leadership, data-driven decision-making, autonomy, and the ability to build trusted relationships with senior stakeholders are essential. The position is based in Longueuil, on-site, with a focus on delivering contractual SLAs, profitability, and strategic program delivery for Regional Programs customers.