Directeur ou directrice principal(e) de produit, IA conversationnelle// Principal Product Manager- Conversational AI
RemoteMontréal, Quebec, Canada or Canada
Job Summary
Own the roadmap for the customer-facing conversational agent across chat and voice, from intent coverage and conversation design to the interfaces partners embed in their apps. Engage enterprise partners through discovery, requirement shaping, and launch decisions, translating partner asks into product choices. Drive design daily by working hands-on in Figma to produce flows and wireframes, and build working prototypes using AI coding tools where they beat a written spec. Define and defend quality bars with the evaluation team, covering resolution rate, containment, and conversation quality. Specify agent behavior in detail, including resolution, tone, escalation policy, guardrails, and edge cases, and iterate from production conversation data. Stay close to GTM, Partner Solutions, and Success teams, feeding what the field learns back into the roadmap.
Required Qualifications
- 8+ years of product management experience
- principal or lead-level ownership of a customer-facing product
- conversational AI experience
- customer experience automation experience
- experience in an adjacent space
- Design fluency
- ability to manipulate design files
- ability to produce flows and basic mocks solo in Figma
- ability to operate as a de facto design lead on a lean team
- ability to write enough code to get a prototype working without waiting on an engineer
- hands-on front-end experience
- experience building or shipping web front ends
- ability to engage engineers credibly
- deep partner-facing experience with enterprise clients
- experience in regulated industries
- ability to shape requirements and launch decisions at the product level
- data-driven approach grounded in customer service and automation metrics
- working familiarity with LLM-based products
- familiarity with prompt and behavior design
- familiarity with AI quality practices
- familiarity with their failure modes
Desired Qualifications
- conversational AI experience (strongly preferred)
- customer experience automation experience (strongly preferred)
- experience in an adjacent space (strongly preferred)
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