Directeur du service à la clientèle en formation (CS Manager)

Supervise head office and after-sales service to ensure excellent phone, email, and in-person client support while guaranteeing order and payment data accuracy. Manage finances, vendor accounts, and daily store operations including parts, repairs, and manufacturer returns. Lead team development through recruitment, onboarding, and performance planning, while maintaining open communication across all store services. Process payroll for all staff, prepare daily through quarterly reports, and ensure compliance with provincial legislation and company policies. Resolve client issues to deliver a positive service experience and assist the general manager and other service leaders.