Direct Sales Manager
HybridGrand Rapids, Michigan, United States
Job Summary
Monitor team daily, weekly, and monthly performance through active call listening, side-by-sides, and one-on-one coaching to ensure members meet individual and team goals. Recommend corrective actions for performance deficiencies and implement sales and operational plans to improve team skillsets. Manage daily operations including timecards, system access, and escalated customer issues while communicating product strategies to the team. This role leads a direct sales team selling multi-line insurance products primarily through inbound calls, requiring a Property & Casualty license and five years of sales experience. Located in Grand Rapids, MI, the position involves hybrid work with at least three days in the office.
Required Qualifications
- High School Diploma or equivalent
- Property & Casualty insurance license
- Minimum five years of sales and call center experience
- Bachelors degree preferred
Desired Qualifications
- Bachelors degree preferred
- People leadership experience
- Demonstrates excellent judgment and decision making skills
- Effective interpersonal skills
- Ability to influence internal and/or external constituents
- Seeks to acquire knowledge in area of specialty
- Ability to inspire and develop staff
- Ability to coach others in selling techniques
- Demonstrated problem solving skills
- Possesses strong technical aptitude
- Possesses clear vision, with or without correction
- Possesses adequate hearing, with or without correction
- Ability to work flexibly in a virtual setting
- Live within fifty (50) miles of a Farmers corporate office
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