Direct joining for Experience inbound Tech Process
$180,000–$264,000 year
On-site · Kolkata, West Bengal, India
Kolkata, West Bengal, IndiaOn-siteFull Time$180,000–$264,000 yearEntry LevelHigh School Or EquivalentUnknown
Type
Full Time
Level
Entry Level
Education
High School Or Equivalent
Company size
Unknown
Job Summary
This position involves taking inbound calls related to technical issues with printers, routers, and antivirus software. The Tech Support Associate will diagnose issues and recommend solutions, focusing on selling technical support plans and relevant software. Candidates must have outbound tech support experience, strong sales skills, and knowledge of common technical issues, including troubleshooting for various devices.
Required Qualifications
- Must have experience in outbound tech support for more than 6 months-1 year
- Must know how to close their own calls
Desired Qualifications
- Experience in troubleshooting technical issues related to computer, printer, broadband, router, email issues, Mac, iPhone, iPad
- Good convincing and sales skills
- Knowledge about blue screen errors and pop-up calls
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