Direct Channel Specialist
On-siteMallorca, Central Luzon, Republic of the Philippines
Job Summary
Partner with clients to define account objectives, performance targets, and growth strategies while monitoring sales targets and service levels. Conduct regular assessments of digital marketing activities and direct channel performance to identify optimization opportunities. Develop and monitor action plans to maximize direct bookings, providing strategic advice on promotional campaigns, email marketing, SEM, and affiliate initiatives. Advise clients on pricing strategies and revenue management to improve direct channel results. Introduce new Roiback products and services, acting as the main point of contact to manage requests and coordinate internal resolutions. Build strong client relationships through meetings and visits, continuously evaluating satisfaction and partnership value. Prepare and deliver performance reports, recommendations, and progress updates to stakeholders.
Required Qualifications
- Strong account management and client relationship management skills
- Excellent communication and presentation abilities
- Commercial mindset with the ability to identify revenue growth opportunities
- Strong analytical and problem-solving skills
- Ability to manage multiple accounts and priorities in a fast-paced environment
- Customer-focused approach with a commitment to delivering high-quality service
- Excellent organizational and project management skills
- Previous experience in Account Management, Client Success, Digital Marketing, Revenue Management, Hospitality, or a related commercial role
- Experience working with online marketing channels such as SEM, email marketing, affiliate marketing, or digital campaigns
- Experience managing customer portfolios and delivering performance-based results
Desired Qualifications
- Knowledge of the hospitality, travel, or hotel technology sector
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