Dir, Operational Effectiveness
$108,100–$300,800 year
On-site · Durham, North Carolina, United States or Wayne, Pennsylvania, United States
Job Summary
Dir, Operational Effectiveness serving as an internal consultant to lead cross-functional diagnostic assessments, driving operational optimization through Lean/Kaizen/Six Sigma methods, and leveraging AI-enabled analytics to inform governance and senior leadership decisions. Responsible for identifying improvement opportunities, shaping actionable recommendations, leading cross-functional workshops to define root causes, and developing executive-ready insights for strategic programs that align with IQVIA’s enterprise strategy. Focus areas include program scoping, timelines, risk and issue management, process redesign incorporating AI and automation, and helping design improved workflows and operating models. Requires experience leading large, cross-functional initiatives, strong program governance, stakeholder collaboration, and advanced communication/presentation skills for executive audiences. Travel occasionally to support stakeholder engagement.
Required Qualifications
- Bachelor's Degree business, life sciences or related field
- Requires a minimum of 7-10 years of prior relevant experience
- Experience independently leading cross functional initiatives
- Industry agnostic knowledge
- Requires broad management knowledge to lead cross-functional teams and workstreams, and well as the ability to influences others outside of own job area regarding policies, procedures, and goals
- Knowledge of operational diagnostics, structured problem solving, process analysis, and systems thinking
- Working understanding of AI-enabled tools (e.g., automation, advanced analytics, copilots) and their application to operational improvement
- Working familiarity with Lean/Six Sigma and improvement tools
- Understanding of project/program management principles
- Working knowledge of Microsoft Office and other data capture, compilation, and presentation tools
- Good understanding of tools and processes
- Strong influencing, problem resolution, motivation, and negotiation skills
- Demonstrated ability to deliver results to the appropriate quality and time metrics
- Excellent leadership
- Excellent business and industry awareness staying current on trends and impact on the business
- Excellent presentation skills meeting the needs of all levels within the organization up to and including the executive management team
- Strong project leadership, staff management, and/or project planning skills
- Facilitation and workshop leadership
- Process mapping (VSM, SIPOC)
- Executive-level communication and coaching/developing staff
- Lean Six Sigma Green or Black Belt (or equivalent), Kaizen / continuous improvement experience, and Prosci or similar change management certification preferred
- Travel: Occasional travel in support of internal stakeholder engagement
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