Dining Services Supervisor
$47,590–$47,590 year
On-siteJamesville, New York, United States
Job Summary
Provide exceptional dining service and ambiance for residents and guests while supervising dining room staff to ensure cleanliness, organization, and high-quality appearance. Manage financial transactions for happy hour, employee meals, and billing, and serve as a liaison between dining and kitchen teams. Maintain meticulous standards for food presentation, equipment safety, and inventory of linens and utensils. Conduct daily inspections, weekly audits, and pre-meal briefings to ensure compliance with local, state, and dining policies. Resolve complaints through active listening and coordinate special diets and equipment needs. Complete open and closing procedures, cross-train to cover other housing locations, and participate in Quality Assurance Performance Improvement activities. Work every other weekend, holidays, and special events as assigned.
Required Qualifications
- High school diploma
- 2-4 years' experience in food service
- Knowledge of pertinent state/federal health and sanitation regulations
- Competent in food service and delivery (portioning, presentation, temperature, etc.)
- Ability to interact with customers in a friendly and courteous manner and deliver an enjoyable dining experience that exceeds their expectations
- Ability to provide consistent execution and exemplary service
- Ability to coach other staff members to do the same
- Ability to monitor many elements simultaneously and adjust priorities for food standards, presentation, safety, service, and speed as needed
- Ability to complete tasks thoroughly
- Ability to be a leader in the back and front of house
- Ability to keep the team motivated
- Ability to encourage timely service
- Ability to resolve conflicts
- Ability to respond quickly, calmly and appropriately to employee conflict, irate residents, and other sudden issues or problems
- Ability to accurately and easily communicate standards to staff
- Ability to give direction
- Ability to speak clearly with customers from diverse backgrounds who may have physical, sensory and cognitive impairments
- Outstanding interpersonal skills
- Computer skills in MS Office and related software programs
Desired Qualifications
- Prior supervisory experience
- ServeSafe certification
Hiring someone like this?
Get your role in front of qualified candidates on Sorce.