Dining Reservationist

Handle all food and beverage reservation requests, changes, and cancellations received via phone, fax, mail, or corporate systems. Ascertain caller needs through open-ended questions, verify availability, and suggest alternate dates for sold-out slots. Document special occasions, input manual reservations, and create individual or group master files while monitoring wait lists daily. Resolve guest complaints to ensure satisfaction and maintain positive relations throughout the shift. Compile daily, weekly, and monthly reports and relay pertinent information to other departments. Maintain complete knowledge of venue policies, seat numbers, room capacities, hours of operation, and current promotions.