Dining Reservationist

Handle all food and beverage reservation requests, changes, and cancellations received via phone, fax, mail, or the corporate reservations center. Verify availability, suggest alternate dates for sold-out slots, and document special occasions in guest history files. Process manual reservations, input group lists, and manage wait lists while maintaining accurate records in the computer system. Resolve guest complaints, ensure compliance with departmental policies, and compile daily reports. Maintain cleanliness of assigned work areas and set up stations with necessary supplies.