Digital Workspace Specialist
HybridSingapore, Singapore
EXPIREDSingapore, SingaporeHybridFull TimeMedium
Full TimeMedium
Job Summary
Diagnose and resolve incidents for Windows, macOS, Microsoft 365, and AV conferencing solutions while managing major incident queues. Coordinate regional onboarding for joiners, movers, and leavers, including device provisioning, stock management, and secure asset returns. Troubleshoot end-user hardware, printers, and basic network connectivity issues, ensuring tickets are logged and escalated per SLA targets. Provide face-to-face support to internal colleagues and external customers, maintaining accurate records and driving continual process improvements.
Required Qualifications
- Proven experience in a Level 2 deskside / onsite support role within a corporate environment, providing face-to-face support and owning issues through to resolution
- Knowledge of Microsoft Windows enabling troubleshooting for device configuration, drivers, user profiles and common end-user issues
- Experience supporting Microsoft 365 applications (Outlook, Teams, OneDrive, SharePoint, Office apps) and common identity/authentication issues (MFA, password resets, account lockouts) within agreed processes
- Experience with end-user hardware break/fix and peripherals (laptops, docks, monitors, printers, headsets), including setup, fault isolation and liaison with third-party vendors where required for repair/replacement and shipping
- Working knowledge of meeting-room AV and video conferencing setups (displays, cameras, microphones, speakerphones, room PCs/panels) and ability to troubleshoot common issues during live meetings
- Basic networking knowledge (TCP/IP concepts, Wi-Fi troubleshooting, DNS basics) and practical experience with network patching/cabling and desk moves
- Comfortable working within an ITSM tool (Jira Service Management), following ITIL-aligned processes for Incident, Request and Problem Management, and working to SLA/KPI targets
- Experience with asset and stock management (receiving, audits, allocations, returns), laptop provisioning, and coordinating couriers/shipments while maintaining accurate records
- Excellent customer service skills with the ability to communicate clearly in person and in writing, translate technical issues into user-friendly language, and work calmly under pressure
- Strong security awareness and understanding of good practices for endpoint security, data protection, safe handling of devices and confidential information
- Able to work independently and collaboratively, manage competing priorities on-site, and contribute to continuous improvement of support processes and user experience
Desired Qualifications
- familiarity with Intune/Endpoint Manager, Entra ID (Azure AD) and basic Group Policy concepts
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