Digital Transformation Strategic Program Manager

Digital Transformation Strategic Program Manager responsible for leading multi-function quality programs and driving continuous improvement through AI-powered workflows, automation, and digital transformation initiatives. Directs program strategy, budgets, resources, and risk mitigation while aligning with the business unit’s vision for support experience transformation. Communicates progress and escalations to stakeholders, collaborates with internal partners across development, manufacturing, and service delivery to implement changes, and ensures adherence to roadmaps and schedules. Provides SME guidance, mentors less-experienced staff, and champions integration of new technologies and quality initiatives. Preferred qualifications include PMP, Lean Six Sigma, and related certifications; knowledge spans Agile methodologies, Jira, Kanban, Lean Manufacturing, NPD, Process Improvement, Product Management, and Scrum, with strong cross-organizational communication and change management capabilities.